FAQ

Moving can be a complicated process and you could have some questions along the way. We have compiled an extensive list of questions and answers to help you navigate your next move. 

Frequently Asked Questions

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This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling. Because the furnishings of the average household will not fill a truck, it is often necessary for two or more shipments to be loaded on the same truck. Each shipment is carefully sectioned off from the others. With the help of our computer-assisted dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the trucks, as well as shipment size.

Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates; keep in mind your estimate may change depending on the dates you selected.

Unless you have been given a flat rate, the exact cost of your move cannot be determined until after your shipment has been loaded on the truck. If additional services are requested or become necessary after loading, additional charges will be incurred. Basic transportation charges depend on the actual cubic feet of your goods and the distance they will travel. The total cost will include these transportation costs, any charges for Full-Value Protection (see “Am I Protected Against Loss Or Damage While My Goods Are In Transit?” below), plus charges for any additional convenience service package you may add or “accessorial” services (such as packing and unpacking) performed by the crew at your request. These charges are based on “tariff” rate schedules.

Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing). Payment for your shipment can be made by one of the following methods: cash, traveler’s check, money order or cashier’s check. In addition, the American Express® Card, Discover® Card, Visa® or MasterCard® can be used to pay for interstate moves, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are not accepted. All payment forms apply to both binding and non-binding estimates. If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff.

Yes, but how much protection you have and its cost to you depend upon the “valuation” program you choose – Full-Value Protection or Released Value Liability (60 cents per pound per article). The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability. The liability for loss or damage is based upon our tariff, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult your insurance company representative about available insurance coverages, because we do not offer insurance. Full-Value Protection Under this protection plan, if any article is lost, destroyed or damaged while under our interstate authority, it will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by us or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality or pay you for the cost of such a replacement. An additional charge applies for this option and is included upfront in every estimate. We will determine the appropriate settlement method to be used. Our total liability for loss or damage will not exceed the amount you declare as the value of your shipment. However, the minimum total declared value must be at least equal to the weight of your shipment multiplied by $6.00 per pound. Released Value Liability (basic protection) With this type of valuation, our maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and is provided at no charge.

In the moving industry, items having a value of more than $100 per pound are known as “articles of extraordinary value.” Although you might have other articles of extraordinary value, the following list should help you identify items that might fall under this classification: jewelry, furs, art and coin collections, crystal, figurines, antiques, Oriental rugs, precious stones or gems, china and silverware. In the event of a claim, any settlement involving an article of extraordinary value listed on the High-Value Inventory Form is limited to the value of the article, not to exceed the declared value of the shipment, based upon the valuation program applicable to your shipment. If an article of extraordinary value is not listed on the form, our maximum liability is limited to $100 per pound per article. If you are not shipping any items of high value, sign the form and print the word “None” in the inventory list. Shipments that move under the Released Value Liability program, in which the declared value of the shipment would be 60 cents per pound per article, would not be covered by the provisions applicable to “articles of extraordinary value.” The High Value Inventory Form should still be signed with the words “Not Applicable” written on the form. You must select the valuation program and you must write your choice in the “Valuation” box on the Bill of Lading in your own handwriting. For a full description of the Full-Value Protection and Released Value Coverage programs, please ask your moving consultant.

If you are unable to take immediate possession of your new residence, your belongings can be stored in a local warehouse. Agents throughout the country provide storage facilities for holding your goods until you’re ready for them. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse. If your goods are placed in storage, there will be an additional charge for the valuation coverage provided for your shipment, as mentioned previously. The type of coverage and cost be dependent upon whether the shipment is held in storage-in-transit (temporary) or in permanent (long-term) storage. Please ask your moving coordinator for information regarding storage arrangements.

At the time of your move, you can choose to pack as much or as little as you want. We can pack the entire shipment, pack only a portion of your belongings or you can pack everything yourself. We are here to personalize your move process and make this transition as smooth as possible. If you’re interested in our packing services, you can discuss options with your salesperson during your estimate. Your move coordinator can also go over these services or feel free to browse our packing options. We offer different packing services to fit all types of moves and budgets.

Our air-ride trucks provide a clean, smooth move. We protect your upholstered furniture with protective wrap before it is covered with furniture pads.

Get A Quote

Request your free, no-obligation quote using the form here, or by calling 800-929-3884. We look forward to speaking with you about your upcoming move!

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